Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
This was our first time using Zach Vac for our dryer vents, which were beyond overdue. I called very early in the morning to leave a voice mail, thinking no one would answer and the owner himself answered the phone at 6AM. He was more than pleasant, listened to our needs and set up an appointment for us for the following day. His technicians called about 20 minutes from arrival stating their estimated time of arrival. They were right on the nose. We had used another company long ago to clean our vent and they told us that it was near impossible to clean the entire thing out because of too many turns. Craig and Cody showed up from Zach Vac, diagnosed the problem, fixed the issues and cleared the vents. Craig went above and beyond the call of duty to resolve the issue and was able to clear the vent without any complaint. I cannot speak highly enough about this company and the professionalism, courtesy and attention to the customer's needs we received from this crew. From the beginning to end, we were highly impressed. The price is beyond fair and I praise them from the rooftops!! They will get the job done for you!